TROUBLESHOOTING

Here are some of our most frequently asked questions. If you don’t find the answer you are looking for here, please email us at info@broilkingspain.es. If your question is specific to your model, please have your model and serial number on-hand.

Try lighting your grill with a match, if burner lights successfully, it is an ignitor issue. See “Ignitor not Working” below.

If your barbecue grill doesn’t light with a match, here are some possible causes.

Out of Gas:

Change gas bottle.

Excess flow safety device has been activated:
This could be as a result of a leak in the system or a burner valve may have been open when the cylinder was opened. In the case of a leak perform a leak test by brushing soapy water on all connections.
If a burner valve was open at the time of opening the cylinder, simply turn off the tank and the barbecue grill, and then disconnect the regulator from the tank. Reconnect the regulator to the tank then very slowly turn the tank back on. This will reset the regulator, and allow normal gas flow.
Venturi blocked or misaligned with valve orifice:
Remove burner, clean venturi and realign with valve orifice.
Hose is twisted.
Straighten hose. Keep away from bottom casting.
Ignition Not Working
The Sure-Lite™ ignition system consists of both a push button ignitor and the electrode(s). The electrode may develop a buildup of grease or oxidization that may hamper the performance of the spark. Troubleshoot by following these simple steps:
First, make sure that it is only the battery that needs to be replaced. Simply unscrew the push button, pull out the old battery and test with a new one. If you hear a clicking sound, and the burner lights, then you have fixed the problem. If it still doesn’t ignite, please go to step 2.
You will need to remove the cooking grids and Flav-R-Wave™ heat medium to access the electrode(s). Ensure the electrode wire is plugged into the igniter and securely attached to your burner. This wire can be found underneath the control panel. Clean the electrode-to-ignitor connection point with a brush or carefully with a piece of sandpaper. Re-connect the electrode to the ignitor and test by pressing the ignitor button. If you do not hear the ignitor clicking, you may need to replace it.
Push-Button
Check if the push button makes a clicking sound when you press it. If it clicks see “the electrodes”, if it does not, replace the battery and try again. To replace the battery simply unscrew the push button, pull out the old battery and test with a new one. If you still do not hear a clicking sound – please contact our customer service department.
The electrodes
You will need to remove the cooking grids and Flav-R-Wave™ heat medium to access the electrode(s). Ensure that all the electrode wires are secure at both ends. The wires can be found underneath the control panel. Next, examine the electrode; press the igniter button to see if you can see a spark. If not, try cleaning the electrode point with a brush or carefully with a piece of sandpaper.
Your burner may have a blockage, preventing proper gas and air flow. When cool, remove your burner and inspect the ports. If the ports are blocked, clean with a soft bristle brush. Alternately you can clear the debris out by poking blocked holes with a paper clip (or another tool small enough – never drill or file portholes, enlarging them will damage your burner).
Next, clean out the burner venturi tubes. Use a venturi brush or pipe cleaner and push it through the entire tube while turning. Pull out the brush and examine for any debris. Be aware that spiders are attracted to the smell of gas, and may have taken residence in your venturi tubes. To prevent this, make sure the spider guards are protecting the air intake holes at all times.
If your barbecue grill runs on natural gas, the Water Column Pressure may need to be checked by a Certified Gas Fitter. If your barbecue grill runs on propane please follow these troubleshooting steps:
The hose and regulator on your barbecue grill has a safety feature known as QCC1. This feature will activate if it detects a sudden flow of gas. This feature can accidentally be activated if the propane cylinder valve is opened with the control knobs in the on position. To correct this, simply turn off the tank and the barbecue grill, and then disconnect the regulator from the tank. Reconnect the regulator to the tank then very slowly turn the tank back on. This will reset the regulator, and allow normal gas flow.
If this does not resolve the issue, there may be a leak in the system causing the QCC 1 feature to be activated. Follow the steps to perform a “leak test” to determine the source of the leak.
  1. Extinguish any open flame or cigarettes in the area.
  2. Be sure that gas supply valve and appliance valves are “off”.
  3. Prepare a soap solution of one part water, one part liquid detergent.
  4. Open the butane/propane or natural gas supply valve slowly.
  5. Brush the soap solution on each connection, including the tank, the quick disconnect coupling, and on each connection between the orifice and control valve.
  6. A leak is identified by a flow of bubbles from the area of the leak.
  7. If a leak is detected, close the gas supply valve, tighten all connection and retest (Step 4).
  8. If the leak persists, contact our customer service department for assistance.
  9. Do not attempt to operate appliance if a leak is present.

IF YOUR GAS GRILL IS EQUIPPED WITH A SIDE BURNER OR REAR BURNER:

  1. Follow steps 1 – 5 above
  2. Place fingertip over the opening in the orifice at the end of hose.
  3. Turn “SIDE”/”REAR” control to “HIGH.”
  4. Brush soap solution on each connection between orifice and control valve.
  5. Turn “SIDE”/”REAR” control to “OFF”.